Privacy Policy

When you use our website or place an order, we may collect information such as:

• Full name
• Delivery and billing address
• Phone number
• Email address
• Order and purchase details
• Payment-related information
• Information you voluntarily provide when contacting us

We may also automatically collect limited technical information such as your IP address, browser type, device information, and website usage information.

• Process and deliver your orders
• Confirm and communicate about your orders
• Respond to customer inquiries
• Provide customer support
• Process payments
• Improve our website, products, and services
• Prevent fraud or unauthorized activity
• Send promotional communications where permitted and where you have provided appropriate consent
• Comply with applicable legal requirements

Payments may be processed through third-party payment providers. AQ Herbals does not intentionally store complete credit/debit card details on its own systems unless specifically required and lawfully permitted. Payment providers may collect and process information according to their own privacy policies.

Our website may use cookies and similar technologies to improve website functionality, remember preferences, understand website traffic, and provide a better shopping experience. You may be able to control cookies through your browser settings. Disabling certain cookies may affect some website functionality.

We do not sell or rent your personal information. We may share necessary information with trusted service providers when required to operate our business, including:

• Delivery and courier companies
• Payment processors
• Website and technology service providers
• Customer-support providers
• Legal or regulatory authorities when required by law

These parties should only receive information reasonably necessary for the relevant service or legal requirement.

We take reasonable administrative, technical, and organizational measures to protect your personal information from unauthorized access, misuse, alteration, disclosure, or loss. However, no online transmission or electronic storage system can be guaranteed to be completely secure.

Our website may contain links to third-party websites, social-media platforms, payment services, or other external services. We are not responsible for the privacy practices or content of third-party websites. We recommend reviewing their respective privacy policies.

Our website is not intended to knowingly collect personal information from children without appropriate parental or guardian involvement.

Depending on applicable law, you may have rights regarding your personal information, including requesting access, correction, or deletion of certain information. To make a privacy-related request, please contact us using the information below.

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.